Shipping policy
Thank you for shopping with EM Store. We are committed to delivering your order as quickly and safely as possible.
Order Processing
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders are processed Monday through Saturday, excluding public holidays.
- You will receive a confirmation email once your order has been shipped.
Delivery Time
- United Arab Emirates (UAE): 3–7 business days
- GCC Countries: 7–14 business days
-
International Orders: 10–20 business days
Shipping Charges
- Shipping charges are displayed during checkout.
- We may offer free shipping on selected products or orders that meet a minimum purchase amount.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email or SMS (where available). You can use this tracking number to monitor your shipment.
Incorrect Address
Please ensure that your shipping address is correct before placing your order. We are not responsible for delays or additional costs caused by incorrect or incomplete addresses.
Delayed Deliveries
Although we strive to deliver orders on time, delays may occasionally occur due to unforeseen circumstances. We appreciate your patience and understanding.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer support within 48 hours of delivery. We will work with the shipping carrier to resolve the issue.
Contact Us
EMAIL:emcustomerssupport@gmail.comBusiness Hours: Monday – Saturday, 9:00 AM – 6:00 PM (UAE Time)